Shipping policy
Shipping
All orders are dispatched from Ho Chi Minh City, Vietnam and shipped worldwide with tracking.
Processing time
Orders are prepared within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.
Rates and delivery times
- Standard Global — USD 39.00 · approximately 7–14 business days
- Premium Global — USD 69.00 · approximately 5–8 business days
- Express — USD 100.00 · approximately 5 days, when offered at checkout
Exact rates and delivery estimates are shown at checkout once you enter your address. Delivery times are estimates and may be affected by customs clearance, carrier delays, or local conditions beyond our control.
Tracking
You will receive a tracking number by email once your order ships. Tracking may take 24–48 hours to update.
Duties, taxes and import fees
Prices do not include import duties or taxes levied by your country. These charges are the recipient's responsibility and are collected by the carrier or customs authority. We cannot predict or reimburse these amounts.
Batteries
For international orders the watch battery cannot be shipped by air. The watch is delivered without a battery; a compatible battery (standard button cell) can be purchased locally.
Lost or delayed parcels
If tracking shows no movement for more than 10 business days, contact us and we will open a trace with the carrier. If a parcel is confirmed lost, we will replace it or refund you.
Wrong address
Please check your address before submitting an order. If a parcel is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment; additional shipping costs may apply.