Terms of service

Terms of service

By placing an order with Dreamwatch you agree to the terms below.

1. Who we are

Dreamwatch is an online retailer of wristwatches, operating the website dreamwatch.store. All orders are fulfilled from Vietnam.

2. Products and pricing

All prices are shown in US dollars (USD). Displayed local-currency amounts are indicative conversions based on daily exchange rates; the amount charged at checkout is always in USD and may differ slightly from the converted figure shown.

Product photographs are for illustration. While we describe every item accurately, slight variations in colour or finish may occur.

We reserve the right to correct pricing errors and to cancel orders placed at an incorrect price, with a full refund.

3. Orders

An order is confirmed when you receive an order confirmation email. We may refuse or cancel an order if we suspect fraud, if the item is unavailable, or if the order cannot be shipped to the destination.

4. Payment

Payments are processed by our payment provider. We never store your full card details. All transactions are encrypted.

5. Delivery and risk

Risk passes to you on delivery. Delivery estimates are not guaranteed timescales. See our Shipping policy for details on duties and delays.

6. Returns

Returns and refunds are governed by our Refund policy.

7. Warranty

Watches are covered against manufacturing defects for 12 months from delivery. The warranty does not cover normal wear, accidental damage, water damage beyond the rated resistance, or battery depletion.

8. Intellectual property

All content on this site — text, photographs, logos and design — is our property and may not be reproduced without written permission.

9. Limitation of liability

To the extent permitted by law, our liability is limited to the amount you paid for the item. We are not liable for indirect or consequential losses.

10. Governing law

These terms are governed by the laws of Vietnam. Nothing in these terms limits your statutory consumer rights in your country of residence.

11. Contact

Questions about these terms: email us using the address on our Contact page.